I HAVE THE SAME PROBLEM! I AM AT MY WITS END WITH NO PHONE SUPPORT FROM MYOB SAYING A 2 HOUR WAIT AND TO CALL BACK NEXT WEEK! I CANT SEE WHERE THE ERROR IS TO FIX IT ? ALL PAYROLL CATEGORIES LOOK FINE AND ATO ACCEPTED ?
I found mine problem , I had a inactive worker before I did a upgrade . I had to make him active again and do the end of year then make him inactive . Then it all worked
Hi Sutville2122,
Thank you for your post.
As Kiwiphill mentioned, you will first need to unfinalise the employees, then process a $0 Pay Run for every employee. This will push through your payroll data to STP and update the reports accordingly.
Once the reports are looking good, I would recommend finalising your employees in smaller batches and see if you receive the ATO error code (CMN.ATO.GEN.XML03) again. If you do, please reach out and let me know.
If you were still needing assistance with this, please let me know.
