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Katup's avatar
Katup
Contributing Cover User
3 years ago

Re: Super payment not received by employee's fund

Hi Komal,

I'm having similar issues...I made payment for Dec and Jan Employee's super on 9/2/22.  MYOB shows status "Completed"....funds have been deducted from bank account, but no money has reached any of our employee's super funds.

I waited 1.5 hours thismorning to speak to a MYOB Support Officer, only to be cut off!!

I just want to know when this money will reach our employees funds so we stop receiving emails from Super Funds and queries from our staff!!!

Komal_S

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Katup, 

     

    Sorry to hear about your experience. The super payments are working as expected, our teams have advised to allow until Friday 4th March for payments to reach the employees superfunds. 

  • MsK-inthebooks's avatar
    MsK-inthebooks
    Experienced User
    3 years ago

    Hi Katup,

     

    I just checked my own personal super account and the funds for January payment that I submitted 3/2 just hit my super account today. Hope this helps and yours clear soon.