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Kace4321's avatar
Kace4321
Trusted User
2 years ago
Solved

SMS code super authorisation not received

I haven't received an SMS code, it's been over an hour and I have tried to resend the code.  Now getting an message that I may not be authorised to process the payment.  I have been the payroll person for 20 plus years and my mobile hasn't changed.  Why is this happening? Can MYOB support please help.  This is very annoying.

Update - 2.5 hours later the txt arrived.

  • Yes thanks, code came through after 2.5 hours.

    The codes usually takes minutes so I'm not sure why this time I had to wait over 2 hours for it to arrive?

2 Replies

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  • Hi Kace4321

     

    Thanks for your post. Have you received the code since ?

     

    If you haven't please let me know so I can take a look into this for you. 

    • Kace4321's avatar
      Kace4321
      Trusted User

      Yes thanks, code came through after 2.5 hours.

      The codes usually takes minutes so I'm not sure why this time I had to wait over 2 hours for it to arrive?