Sign In and STP report could not be sent out propertly

[recent_0519]

Dear Sir/Madam,

Last week I've email my MYOB matters and try to get some support from MYOB team.

But not yet received any support.

Once again, My MYOB matter are the below:

1. Problme with Sign in

2. Problme with Sending STP report to ATO

Attached two files to shows the problem where their are.

I'm looking forward to hearing from your MYOB support team.

Thank you

Kind Regards

Sherry Shi

[Doreen_P]

Hi, @recent_0519

Thanks for your post.

Regarding your issues about declaring a pay run to ATO and logging into your account, we recommend clearing your AccountRight cache to refresh the data. To do this, you may check the Help Article: Clearing the AccountRight Cache for more information. Once done, please try logging in again and send the unreported pay run to ATO. Let us know how it goes.

Best regards,

Doreen

[recent_0519]

Thank you Doreen.

But it wasn't help.

I'll attach my documents to you for help.

Thank you.

Sherry Shi

E: executivelook@gmail.com

[recent_0519]

Hi Doreen,

Your email is Community Forum No Reply <noreply@forum.myob.com>.

So I could not reply your email.

Thank you for your email that you've sent a monthly ago.

Sorry for the delayed email reponse and I was in my annual leave.

The problems event with my opening AccountRight system. The STP report that I can go through with Payroll reporting Cetre and find the un-sent report that I can re-send out.

Again attached is for your info. that it still could not be fixed up.

Please would you let me know the solutions to fix up this problem.

Thank you very much.

Sherry Shi

E: executivelook@gmail.com

[Genreve_S · Accepted solution]

Hi @recent_0519, 

Thanks for the response. 

Based on our checks, there don't seem to be any issues with your email address and account. The problem you're experiencing might be related to your device or internet connection. Since you've already tested your internet speed, the next step would be to try logging in on a different device.

If the issue persists, it could be due to browser-related issues. You might want to try clearing your browser cache or using an incognito/private browsing window. If you're still unable to log in, it's possible that your account may be locked. You can unlock your account via the password reset portal.

If none of these steps resolve the issue, please let us know. We're here to assist you further.

Thanks,
Genreve

[recent_0519]

Thank you for your support, Genreve.

I will check with IT guy.

Kind Regards

Sherry Shi

[Shella_A]

Hi @recent_0519,

You're welcome! Good luck with your IT consultation!

Feel free to reach out if you need any more assistance. 

Cheers,

Shella