Silly mistake - user error! Advice needed.

[SASTA]

Hi team, 

I did Payroll on Tuesday but I accidentally clicked on report updated payrun rather than submit a new payrun. Now, the PRC is saying $0 for both Gross Pay and PAYG. What's the best way to fix this? Just do a new Payrun for the same dates? 

Feeling like an idiot!

Thanks for any help you may provide!

Cheers,

Rebecca @ SASTA.

[Shella_A · Accepted solution]

Hi @SASTA,

Thanks for your post. When you accidentally lodge an update event instead of submitting a pay run, it re-sends the employee's YTD data. With an update event, the Activity Statement Gross and PAYG, or the period W1 and W2 amounts, must be $0. This is normal, as stipulated by the ATO. So there is no need to worry about $0 gross and PAYG amounts on the ATO portal or the MYOB Payroll Reporting Center. Again, this is normal and as it should be. This does not mean the employee's YTD amounts are $0. If you want the ATO online IAS and BAS to show the correct amounts in the pre-filled fields, you may fix the pay run. Below are the steps that you can follow:

• Click Payroll
• Click Payruns
• Click on the date of the payrun you want to reverse.
• Click the name of the employee to open the pay information popup.
• Click the "Reverse Pay" button in the bottom-left corner of the popup.
• Do the same with all other employees in that pay run.
• Send the report to ATO; it will show a negative amount.
• Then, create a new payrun.

See other fellow community forum folks here taking steps about this issue.

Feel free to start a new post if you have any other queries. I also recommend getting in touch through our online help center, MOCA, if you require immediate assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Kind regards,

Shella