Forum Discussion

SDC1's avatar
SDC1
Contributing User
9 months ago
Solved

Super Payment Reversal

When processing super payments I have gotten mixed up and :   1. Processed a super payment 2. Reversed the transaction 3. Re-processed the super payment 4. Deletd the transaction    In the pro...
  • Genreve_S's avatar
    Genreve_S
    8 months ago

    Hi SDC1, 

     

    Thanks for your response. 

     

    In my understanding, these transactions did not affect any bank ledger accounts in the screenshot. We need to process the super transaction inside the pay liabilities window and choose the bank account it should be debited. Here is the article Paying payroll liabilities, this will show you the steps to follow. 

     

    Let us know if you need any further help. 

     

    Cheers, 
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi SDC1,

 

Thanks for the added information and screenshot. 

 

I would suggest correcting the pay runs so that the total debits and credits would equate to just one superannuation payment. Also, the bank feed automatically matches with a transaction if it has the same amount and date. If the transaction does not show up under the bank feeds window to match, I would suggest opening the Reconcile accounts window and making sure those pay runs are not previously reconciled or marked checked.  

 

Let us know if you need any further help. 


Cheers, 

Genreve

 

 

SDC1's avatar
SDC1
Contributing User
8 months ago

Genreve

 

Thanks again for your assistance.  I have checked the reconcil accounts window and confirmed the transaction are not reconciled.

 

I am a bit confused with your coments regarding correcting the pay runs. There is no issue with the amont of super generated through the payroll fucntion. The issue was when using the "pay superannuation" function so I am not sure what would be achieved by correcting pay runs.

 

Thanks - Simon 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    8 months ago

    Hi SDC1, 


    Thanks for the response and I'm sorry to confuse you. 

     

    I would suggest checking the pay liabilities window to see if all transactions relating to this super payment are recorded. The Pay Superannuation button records the payment for the portal but to record this in the ledger we need to make sure that it is processed inside the Pay liabilities window. Here is the article Pay Liabilities and BASlink, to learn more about the Pay Liabilities window. 

     

    We look forward to your response. Any screenshot of the issue would be much appreciated. 

     

    Cheers, 

    Genreve

    • SDC1's avatar
      SDC1
      Contributing User
      8 months ago

      I checked the Pay Liabilities window and it shows the transactions.  I have uploaded a screenshow of the 4 transactions:

       

      PS000046 super paymeny

      PS000047 Reversal of PS000046

      PS000048  super payment

      PS000049  Reversal of PS000046 (again)

       

      If I could delete one of the reversal it would all be fine but there doesnt seem an option to do this.

       

      Thanks _ Simon

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        8 months ago

        Hi SDC1, 

         

        Thanks for your response. 

         

        In my understanding, these transactions did not affect any bank ledger accounts in the screenshot. We need to process the super transaction inside the pay liabilities window and choose the bank account it should be debited. Here is the article Paying payroll liabilities, this will show you the steps to follow. 

         

        Let us know if you need any further help. 

         

        Cheers, 
        Genreve