Thank you for visiting our Partner Zone. This area is an exclusive space for MYOB Partners. Find out how to Partner with MYOB.
August
August
When processing super payments I have gotten mixed up and :
1. Processed a super payment
2. Reversed the transaction
3. Re-processed the super payment
4. Deletd the transaction
In the proces the payment has gone through to the super fund and been debited from our bank account, but the superannuation amounts still show as unpaid in the "pay superanuation" window and there is no super payment transaction to link against the payment in bank feeds.
Solved! Go to Solution.
September
September
Hi @SDC1,
Thank you so much for your post and welcome to the Community Forum! I'm sorry to hear about the issue you're having. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response.
Thanks for the detailed information. When you've encountered a situation where you've processed, reversed, and re-processed a super payment, but the superannuation amounts still show as unpaid and there's no transaction to link against in bank feeds, you'll need to investigate and rectify the issue. Here's a step-by-step approach to address this:
Check Super Fund Transactions:
Reconciliation:
Review Reversed and Deleted Transactions:
Re-enter the Super Payment:
Check Bank Feeds and Bank Reconciliation:
Match Transaction in Bank Feeds:
Reconcile the Superannuation Account:
Review Future Payments:
Please do let me know how you go on this.
Regards,
Earl
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Accept it as a Solution
Leave a to tell others
September
September
Thanks for the response Earl. If I Re-enter the super payment again it will exeacerbate the problem as i will then have mad ethe same payment to the super fund twice. What I need to be able to do is make a paper transaction in MYOB to match the payment that has already been made to the super fund.
September
September
Hi @SDC1,
Thanks for the response.
The bank feed reflects how the transactions happened in real life. My understanding is that you already paid the superannuation once, this would show in the bank feeds as one line item. On the other hand, inside the application, you have three transactions, namely two superannuation and one reversal. You will need to match only one of those transactions to your bank feeds (since you only have one bank feed relating to that superannuation payment).
Here is what I recommend doing.
Let us know if your issue persists after following these. We'll look for an alternative workaround.
Cheers,
Genreve
September
September
Thanks Genreve
It appears as though the issue could be that I have reversed the same transaction twice - see attached screenshot showing reversal of PS000046 twice.
Regards - Simon
September
September
Hi @SDC1,
Thanks for the added information and screenshot.
I would suggest correcting the pay runs so that the total debits and credits would equate to just one superannuation payment. Also, the bank feed automatically matches with a transaction if it has the same amount and date. If the transaction does not show up under the bank feeds window to match, I would suggest opening the Reconcile accounts window and making sure those pay runs are not previously reconciled or marked checked.
Let us know if you need any further help.
Cheers,
Genreve
September
September
Genreve
Thanks again for your assistance. I have checked the reconcil accounts window and confirmed the transaction are not reconciled.
I am a bit confused with your coments regarding correcting the pay runs. There is no issue with the amont of super generated through the payroll fucntion. The issue was when using the "pay superannuation" function so I am not sure what would be achieved by correcting pay runs.
Thanks - Simon
September
September
Hi @SDC1,
Thanks for the response and I'm sorry to confuse you.
I would suggest checking the pay liabilities window to see if all transactions relating to this super payment are recorded. The Pay Superannuation button records the payment for the portal but to record this in the ledger we need to make sure that it is processed inside the Pay liabilities window. Here is the article Pay Liabilities and BASlink, to learn more about the Pay Liabilities window.
We look forward to your response. Any screenshot of the issue would be much appreciated.
Cheers,
Genreve
September
September
I checked the Pay Liabilities window and it shows the transactions. I have uploaded a screenshow of the 4 transactions:
PS000046 super paymeny
PS000047 Reversal of PS000046
PS000048 super payment
PS000049 Reversal of PS000046 (again)
If I could delete one of the reversal it would all be fine but there doesnt seem an option to do this.
Thanks _ Simon
September
September
Hi @SDC1,
Thanks for your response.
In my understanding, these transactions did not affect any bank ledger accounts in the screenshot. We need to process the super transaction inside the pay liabilities window and choose the bank account it should be debited. Here is the article Paying payroll liabilities, this will show you the steps to follow.
Let us know if you need any further help.
Cheers,
Genreve
by
Naomi_Roskell
3 weeks ago
4
208
|
4
|
208
|
||
5
|
390
|
|||
1
|
221
|
|||
3
|
292
|
|||
0
|
280
|