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SHIPMNGT's avatar
SHIPMNGT
Cover User
3 years ago

SuperChoice clearing house

24/2/22

Hello MYOB

As requested on 11 Feb 22, we confirmed , onsame day, our details for the SuperChoice clearing house  to  now process all super payments. 

 

On 15/2/22 we processed our Super Payments as usual and 16/2/2022 our bank account was deducted the funds for this super payment. 

Also  on 15/2/2022 we received a 2FA text message (SMS message with a code) but there is no where to input the code received when processing the super payment.  Which was a bit confusing.   

 

As at 24/2/2022 the employees super funds have not received the super payments nor has there been any email notifications received by the funds as before.

 

MYOB advised that theSuperChoice clearing house would be reducing the time it takes for payments to reach your employee’s super fund but that is not the case, it is in fact now taking much longer.

  

How can we confirm that MYOB & SuperCoice clearing house has processed there payments?   

 

And why has MYOB not sent out an email advising there is issues with this new Super Choice clearing house process?  

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  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi SHIPMNGT 


    We're sorry to hear that you are impacted by this.

     

    The Pay Superannuation service had been temporarily disabled while our teams dealt with a duplication error with payment. While we do understand that it was inconvenient for some users who wanted to process their superannuation and have through to the superannuation funds as soon as possible, our primary focus was to deal with the duplication payments. 

     

    The focus of recent communications on this wider superannuation situation has been around keeping customers informed of their funds and the return of those. However, in the light of how we could best communicate the temporary disablement of that service across to our customers who were not impacted by the issue of duplicate payments, we created and updated this forum post.

     

    In order to confirm if those payments have been processed, please check the status of super payments on the Manage Payments Window and if you received any refund for those payments? 

    • SHIPMNGT's avatar
      SHIPMNGT
      Cover User
      3 years ago

      28/2/2022 Thanks your message.

      Despite our Bank account being deducted  for the funds of the Super payments on 16/2/22 and Manage Payment showing Completed 16/2/22 , the employee Super Funds still not been received these payments at the time of writing this message.

       

      Is the delay in processing these payments due to MYOB emporarily disabled the Pay Superannuation service ?

      As this processing time is not faster but much slower than the previous service.

       

      To be completely honest, the Manage Payment system lacks any processing information so I never reply on that to show if the payment has been processed or received by employess superannatuion funds.   Requesting Funds and Completed really is not enough for confirmation the paymetns have been processed.

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi SHIPMNGT 


        I understand your concerns but as the super service was disabled, the payments were not processed despite the status showing otherwise. That said, as we have enabled the service now, the payment should be completed as soon as possible, please do not process the payment again in the meanwhile. 

         

        We have also passed on your feedback regarding the Manage Payments window to our teams and are hoping to have the status more streamlined to the real-life situation in future releases. 

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