Hi we made a superannuation with the funds taken from our account on the 3rd of Feb . They don't seem to have cleared through to the actual funds (I can see this thorugh my own super account). It has been 3 weeks - is this normal ?
Hi Melissa
The duplicate payment taken out of our account on the 14th Feb was refunded . The original payment taken from the account on the 4th Feb is marked as completed , but it appears that the funds havent hit the superannuation accounts yet ... is this considered a normal time frame?
Hi Kazsaau,
If you've received a refund for the duplicate debit, the other payment will be processed to the funds via super choice. This can take some time as the paysuper service has been re-enabled today. You will only need to process a receive money or allocate the bankfeed to clear up the returned super.
