Hi,
Im getting the following error when trying to record a payrun (Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 02957111-9421-483b-afc1-7c414a79f562)
I get the same thing pop up when trying to process the pay run through both the software and the browser versions of MYOB Accountright
I would appreciate assistance asap as these wages need to be paid today
Im getting the following error when trying to record a payrun (Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 02957111-9421-483b-afc1-7c414a79f562)
I get the same thing pop up when trying to process the pay run through both the software and the browser versions of MYOB Accountright
Hi MattGordon16,
When recording payroll in AccountRight, are they recording as $0.00 ? If they are, can you please confirm the last 4 digits of your product serial number and file ID of the file so I can assist. (This can be found by going to Help > About MYOB AccountRight)
Hi Melisa_D
That is correct, they are recording as $0 despite spending an hour entering each staff's weekly hours in.
4 digits of serial number are 0028. File ID is 1
thanks
Hi MattGordon16,
I am having troubles locating that serial number, can you please send me a private message with the full serial number.
