Forum Discussion

S1984's avatar
S1984
Experienced User
4 years ago
Solved

Update MYOB to Version 2020.2 still can not process pay on Jul 20

I updated MYOB version to 2020.2 . However when I process payroll today (set payemnt date as 02 Jul 2020) it does not allow me to process due to date error ( it told me payment date needs to be curre...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi S1984 

     

    Thanks for your post. One of the changes in AccountRight 2020.2 is that you no longer need to close the payroll year or load the new tax tables as the software does this for you automatically. This means that on the 1st July you will be able to process pays with a July payment date and the software will apply the 2021 tax tables and report the pays in the 2020-21 financial year.

     

    When trying to process a pay run with a payment date in July and the system date is June, you will receive the error message You can only enter pays for the current or previous financial year. This is because the system has not rolled over to the new payroll year, ie 2020-21.

     

    This error message is NOT referring to the financial year in your company file (Setup>>Company Information) so please do NOT close your financial year. We do recommend that users always check with their accountants prior to closing the financial year.

     

    The message is an intentional change in the process, as the system does not allow for pays to be processed in a future payroll year. However, we do understand the wording may cause some confusion and we do apologise for that.

     

    You can find more information on the changes in AccountRight 2020.2 here: AccountRight 2020.2 is now available

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Voni7's avatar
Voni7
Experienced Cover User

Well, it is now July 1 and I still can't process the pays. I have finalised the pays for the 2019/20 year, done a backup, restarted the computer and it still won't let me enter pays today. Any further suggestions.

Fletch1's avatar
Fletch1
User
4 years ago

Me Too! I thought I'd wait until today, 1/7, but I've just tried again and received the same error.

  • asheriff's avatar
    asheriff
    Cover User
    4 years ago

    I also still cannot process.  It is showing the date as 1/7/2020. This is seriously frustrating, there is so much to do for EOFY as it is.

    • NicolaF's avatar
      NicolaF
      Cover User
      4 years ago

      Apparently we will be able to do them after 10am - but you onloy find that out if you ring MYOB. 

      Where is the communication about this? We are the clients MYOB.

  • Lindsayp's avatar
    Lindsayp
    Contributing User
    4 years ago

    same here and I cannot process the payroll

    any clues?

    • BelleStauner's avatar
      BelleStauner
      User
      4 years ago

      Apparently we can do nothing until 10am - ridiculous!! 

    • mpgale's avatar
      mpgale
      Contributing Cover User
      4 years ago

      When will MOYB be issuing an apology for the absolute failure of it "upgrade" to end of year payroll processing.  You removed the end of year guides that were used by many because it suited MYOB.  Then you make a change which makes it impossible to process payroll like users have always because again it is easier for you.  We the MYOB users have to field the calls from our employees asking why they haven't be paid, so at a minimum someone at MYOB should take accountability for their stuff up.