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lqmelb's avatar
lqmelb
User
3 years ago
Solved

Account right V19

Hi Myob Assistant, 

 

I purchsed the Acount right V19 and paid off via monthly debit from my credit card just over a year ago. 

Recently I had a computer crash and lost Myob prgram and files.  Although I was able to retrieve the compnay files from my accountant,  Account right V19 Standard program was lost.   

 

I tried to call help centre to obtain a licensed program but was told to provide tax invoice which I do not have a record.  However I can provide all banking transation records should you need to verify the purchase.   

 

Are you able to assit and provide me with a copy of purchase tax invoice and a link to licensed program of Accountright V19 standard?  

 

Kind regards, 

 

Qing 

  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi lqmelb 

     

    Your account information was removed from your post for privacy and security. Sensitive information should only be sent to MYOB Moderators by private message.

     

    I have sent you a private message which you can access by clicking on your avatar in the top right corner of the Community Forum and clicking on the envelope icon. Please reply to that private message with the requested information.

     

    *Update: resolved in private messages

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi lqmelb 

     

    Thanks for your post. So that I can look into this for you can you please send me the following information in a private message:

     

    • serial number
    • primary contact name
    • primary email address
    • business name
    • lqmelb's avatar
      lqmelb
      User
      3 years ago

      Hi Tracey, 

       

      I have downloaded the Acount right V19 standard but asked for serial number which I don't have. 

       

      The primary email address is xxxxxxx

      Primary contact person is xxxx

       

      Business name: xxxxxx

       

      Please contact me via this email 

       

      Kind regards, 

       

      Qing 

       

      Sensitive information removed - SR

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi lqmelb 

         

        Your account information was removed from your post for privacy and security. Sensitive information should only be sent to MYOB Moderators by private message.

         

        I have sent you a private message which you can access by clicking on your avatar in the top right corner of the Community Forum and clicking on the envelope icon. Please reply to that private message with the requested information.

         

        *Update: resolved in private messages

  • Liz_A's avatar
    Liz_A
    Valued User
    3 years ago

    Hi lqmelb 

     

    Try downloading it from here:

     

    https://www.myob.com/au/support/downloads

     

    Scroll to AccountRight v19 (Classic) and chose your version. I suggest you keep separate backups in future, plus a backup copy of the installer in case MYOB stops allowing downloads or you have another crash.

     

    Cheers

    Liz

    • lqmelb's avatar
      lqmelb
      User
      3 years ago

      Thanks Liz.  

       

      I downloaded the program, but asked for serial number which I don't have 

       

      Kind regards, 

       

      Qing