CHANGES
Several points; 1. Why don't I have to sign in with a password anymore? Do "we" have security issues? 2. Why is the log in process so slow? Several minutes from a very fast PC, and T1 conx. ...
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No - that doesn't work.
Do you ever actually test the software to see how it behaves?
Hi, Louise_xoz
If you wish to be asked for a password every time you log in, you will need to sign out first through Services > Sign out from AccountRight Live. This way, every time you log in, you will be asked for your email and password, as well as your 2FA.
Best regards,
Doreen
You obviously don't understand my question.
Let's try AGAIN!
1. WHY DO I HAVE TO ENTER MY EMAIL TO THE FIRST SIGN-IN SPLASH SCREEN SO MANY TIMES, AND WAIT UP TO 5 MINUTES BETWEEN SCREENS, BEFORE THE PASSWORD SPLASH SCREEN APPEARS?
2. Has MYOB moved to a lower tier on MS Azure services that makes everything slower?
Hi, Louise_xoz
Kindly perform the basic troubleshooting below to fix the issue.
- Restart MYOB: This can sometimes resolve temporary glitches associated with the sign-in process.
- Clear Cache and Cookies: Clear your browser cache and cookies associated with MYOB, as outdated data might be confusing.
- Latest AccountRight version. Make sure that you have the latest version of AccountRight. Visit our website, Downloads to get the latest version.
Best regards,
Doreen
As expected, I did all that - no difference.