Closed sales still appearing outstanding

[IdaS1]

Good morning

The below list of invoices have all been paid by the customer however, they are still showing outstanding on the sales register, can you please advise how we can close it off the sales register? The receivables reports all show a zero balance so unsure what why this error has occurred. 

[Doreen_P]

Hi @IdaS1,

Thanks for your post.

Thank you for providing screenshots to better assist you with your concern. We were able to run a fix on your company file. Kindly clear your AccountRight and then log in again to your account.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

[IdaS1]

Hi Doreen

I've signed out of accountright live, cleared cache as instructed logged back in but these invoices are still appearing. 

thanks 

Ida 

[Doreen_P]

Hi Ida,

Thanks for updating us.

We were able to run another fix on your company file to close off the outstanding invoices. Kindly log out and then log back into your account to see if the invoices are no longer showing in the sales register window.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

[IdaS1]

Hi Doreen

Thank you so much for sorting out and closing off the outstanding invoices. 

Are you able to apply a fix to the 1c owing (from my other post), these are still showing as outstanding on our ageing reports but the sales invoices shows zero balance. 

Thank you

Ida 

[Doreen_P]

Hi Ida,

Sure, no worries. I'll be more than happy to assist you with your other concern regarding 1c owing invoices and showing as outstanding in ageing report. To further assist you with this, kindly send me a private message with the following details:

• Serial number
• Company File ID (Help > About MYOB AccountRight)

I am looking forward to your response.

Best regards,

Doreen

[IdaS1]

Hi Doreen

Thanks, trying to private message you but doesn't appear to be working, can you advise?

[Doreen_P]

Hi @IdaS1,

Could you please send me a private message again? I have granted you access to private messaging.

Best regards,

Doreen