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lindso's avatar
lindso
Trusted Cover User
5 years ago
Solved

Emailing Statements - email address has changed

Today I signed up for the Invoice Reminders in Accountright and now my statements have the email address AccountRight@apps.myob.com as the sender instead of our business email address. How do I change this back? I did not change this setting and it's causing an issue with emailing statements as they're not showing in my sent items in Outlook.

  • Neil_M's avatar
    Neil_M
    5 years ago

    HI lindso 

     

    If you go to Setup >> Preferences >> Emailing and untick Use AccountRight to Send Emails, this will switch AccountRight back to using Outlook to send emails.

     

    Please note however that if you are using Outlook to send your emails you aren’t able to take advantage of the invoice reminders and online payments functionalities. These are only available when using the inbuilt online emailing functionality within AccountRight

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  • Neil_M's avatar
    Neil_M
    Former Staff
    5 years ago

    HI lindso 

     

    If you go to Setup >> Preferences >> Emailing and untick Use AccountRight to Send Emails, this will switch AccountRight back to using Outlook to send emails.

     

    Please note however that if you are using Outlook to send your emails you aren’t able to take advantage of the invoice reminders and online payments functionalities. These are only available when using the inbuilt online emailing functionality within AccountRight

    • lindso's avatar
      lindso
      Trusted Cover User
      5 years ago

      Thanks Neil_M for sorting that out. If I'd known it would have changed the email settings I would have left it as is :)