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kikidedes's avatar
kikidedes
Partner
3 years ago

Enable surcharge

Client wishes to enable surcharging but the option to select an income account to record the surcharge is greyed out and cannot be selected.

 

 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi kikidedes, 

     

    Thanks for your post. This does seem strange, so I can look into this can you please confirm if the client is using AccountRight or Essentials (MYOB Business). 

    • kikidedes's avatar
      kikidedes
      Partner
      3 years ago

      AccountRight. This file was recently converted to AccountRight from AccountEdge, not sure if that is relevant to the problem.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        HI kikidedes, 

         

        Converting from AccountEdge to AccountRight shouldn't affect this, can you please clear your AccountRight cache and try again. If this doesn't work, can you please open the file via a the web browser option and attempt to apply for online payments by going to the business name > Sales settings > Payments tab. 

         

        Do let me know how you go.