In Tray Error

Eric3
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In Tray Error

Is anyone else getting a message from In Tray saying "Sorry, your documents aren't available right now"?

10 REPLIES 10
ryadre
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Re: In Tray Error

Yes same error here, after this new update I just installed this morning. Looks like they have added a Switch option button to that window which has caused problems. Occasionally the documents will load, but very rarely.

LLSH
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Re: In Tray Error

Yes same issue here

Shannonm2
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Re: In Tray Error

Yes, same thing - hopefully they fix it soon!

I did manage to load one in using the add document option instead of dragging it in.

Eric3
Experienced User
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Re: In Tray Error

I tried that - no dice.

Sppokle
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Re: In Tray Error

Still happening 

 

Isaiah_C
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Re: In Tray Error

Hi Everyone,

 

Thank you for letting us know about your concern and my apologies if you're having troubles with your In Tray. We are experiencing issues with In Tray and our development team is currently investigating this issue. They are working to resolve this as quickly as possible.

 

 

Please let me know if you need further help.

 

Kind regards,

Sai

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Isaiah_C
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Re: In Tray Error

Hi Everyone,

 

Thank you for your patience. Issues with the In Tray has now been resolved. Please let me know if you're still experiencing this issue and we'll do our best to help you.

 

 

Please let me know if you need further help.

 

Kind regards,

Sai

MYOB Community Forum

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AJRattray
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Re: In Tray Error

Having the same issue this morning with AccountRight Plus 2023.11.1.7 InTray "Sorry, your documents aren't available right now" (also tried web version)

AJRattray
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Re: In Tray Error

... Sorted Smiley Very Happy 

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