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Emily16516's avatar
Emily16516
User
5 years ago
Solved

Intray documents disappearing

I have lost everything from my Intray. It says there is nothing there when i opened it this morning.

  • Melisa_D's avatar
    Melisa_D
    5 years ago

    Hi Emily16516, 

     

    So I can investigate can you please send me a private message with your serial number and file ID with the issues (this can be found by going to help > About MYOB AccountRight).

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    5 years ago

    Hi Emily16516, 

     

    Sorry to hear you are experiencing this, can I please confirm if you are have recently upgraded your software ? If so can you please confirm which build version of AccountRight you are on? This can be found by going to help > About MYOB AccountRight.

     

    Additionally can you please try the following:

    Please let me know how you go. 

    • Emily16516's avatar
      Emily16516
      User
      5 years ago

      Hello Melisa,

       

      No, we upgraded to 2019.4 a while ago.

      Have tried clearing the cache but the intray is still empty...

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        5 years ago

        Hi Emily16516, 

         

        So I can investigate can you please send me a private message with your serial number and file ID with the issues (this can be found by going to help > About MYOB AccountRight).