Forum Discussion

GMS's avatar
GMS
Experienced Cover User
2 years ago
Solved

Invoice reminder function not accessible

The Invoice Reminder function has not been working for over a week. Is anyone else having the same problem? When clicking on Invoice Reminder a blank screen appears - see attached file. 
  • JoelNZ's avatar
    JoelNZ
    2 years ago

    other reports of it, work around is to open accountright in browser, muddle your way to the reminders and fix there.

     

    Giving them the benefit, hopefully soon accountright on browser will be useable / fully functional and we can all switch to that and ditch desktop version.

JoelNZ's avatar
JoelNZ
Trusted User

other reports of it, work around is to open accountright in browser, muddle your way to the reminders and fix there.

 

Giving them the benefit, hopefully soon accountright on browser will be useable / fully functional and we can all switch to that and ditch desktop version.

JustMichaela's avatar
JustMichaela
Experienced Cover User
2 years ago

I should have read the comments first I suppose.  ;-)

  • Sam_P's avatar
    Sam_P
    Experienced Cover User
    2 years ago

    Hi

     

    Its probably helpfull for MYOB to know that other users are having issues.  I have a user who cannot access the Client Card from the Web Browser, so cannot access this function.  Another opportunity to spend 2 housr on hold and another 2 trying to rectify.

    • SLBowden's avatar
      SLBowden
      Partner
      2 years ago

      Basically there are features that aren't being rectified, and we as users are expected to just go with the flow with increased costs and just deal with it. Like this one, backup reminders that are over 3 years (1045 days last reminder)noting since last backup (yes backing up regularly) but still an issue not rectified.

    • JustMichaela's avatar
      JustMichaela
      Experienced Cover User
      2 years ago

      Hi Sam, thanks for your reply.  Below is NOT directed at or to you, but to MYOB.

       

      ** In this modern world spending 2 hours on the phone anyway - except Government agencies, e.g. Centrelink - is not acceptable as far as I am concerned.

       

      Sorry - feeling sad that summer is going and very annoyed at stupid drivers this morning!  ;-)

       

      Please Myob send out emails to everyone with a fix even if they're not affected.  And definately put it in the next update, Please!  **