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Hcbp's avatar
Hcbp
Contributing Cover User
8 months ago
Solved

Sending sales invoices via email and they are not working. Is there an issue today.

HI

Wondering if there is an issue emailing invoices.  I have tried to send sales invoices 4 times today and it is not showing up in the Email Log.  I have tried emailing to myself and not receiving.

 

Jenni

  • Celia_B's avatar
    Celia_B
    8 months ago

    Hi Hcbp,

     

    we are glad to know that the issue has been resolved. If you need more help in the future, please feel free to create a new post. We are happy to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

     

    Thanks, 

    Cel

     

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  • SallyC_1983's avatar
    SallyC_1983
    Contributing User
    8 months ago

    I'm having the same issue - very frustrating as our customers need their invoices!

  • ERIN-N's avatar
    ERIN-N
    Contributing Cover User
    8 months ago

    The werid part is - I can send Quotes fine - But not invoices ???

  • ets1's avatar
    ets1
    Contributing User
    8 months ago

    having same issue.

    Also receiving time out error message when trying to print invoices to PDF.

     

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    8 months ago

    Hi All, 

     

    Thank you for your post and welcome to the Community Forum. 

     

    Our team is currently investigating an issue affecting the invoice email service for MYOB Business and AccountRight Live, during this time recipients may experience delays with the receiving emails. 

     

    We are sorry for any inconvenience this may cause, and thanks for bearing with us while we work on it. 

     

    If you are experiencing an issue that doesn't relate to this notification, you can join our MYOB Community or visit our MYOB support site to find more information, help and contact details. 

     

    Thanks, 

    Cel

     

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    8 months ago

    HI ets1, 

     

    Thank you for your post and welcome to the Community Forum.  

       

    Sorry to hear that you are being impacted by this. The issue of sending sales invoices via email has now been restored, and as for your concern in printing invoices to pdf, I understand that you received a time out error. this error is typically caused by AccountRight being asked to process more information than it can handle in a particular period. In some instances, this error can be overcome by reducing the amount of information being processed by using a smaller date range. 

     

    You can also try to test with another printer or pdf printer. If the application does not print to another printer, then you are looking more into the file, the AccountRight application, and the invoice itself. You would be looking into things like, does it print using a different customized invoice template? If the issue persists, you can send me a diagnostic log to further investigate the issue. 

     

    Do not hesitate to contact us again if you need further assistance with this or in the future. I am happy to assist you.  

     

    Best Regards,  

    Cel

     

    • Hcbp's avatar
      Hcbp
      Contributing Cover User
      8 months ago

      Hi

      Thank you for your response and that the issue is fixed.  I tried to email a couple of sales invoices at the time and to myself to see what was happening.  I didn't have a large batch to email.

      All good working great now.

       

      Many Thanks 

       

      Jenni

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        8 months ago

        Hi Hcbp,

         

        we are glad to know that the issue has been resolved. If you need more help in the future, please feel free to create a new post. We are happy to assist you. 

         

        If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

         

        Thanks, 

        Cel

         

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