Thanks Sean,
How can I escalate this issue with MYOB please? To ask me to go into the Print/Email Statements window many dozens of times in order to send statements is a real issue for me. It wastes an incredible amount of my time as a small business owner and to be frank, your proposed solution does not exaclty instil me with confidence as I have no way of testing if the system works correctly.
Hi Edwina
Is this statement template a form that you had customised previously? Try to do this:
1. Setup >> Customise forms >> open the template that you usually use
2. Right-click on the table >> Delete table
3. Insert table >> Statement table
4. Save then try to email the statement again
Let me know how you get on and if that resolved the issue.
If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
Thanks for this. I have done this and will send statements today with my fingers crossed.
This die not work.
As I am having to rely on customer feedback it is very hit and miss for me to even know if the statements are correct when they are sent which is totally unacceptable.
For the May ones we sent them in batches of 10 to reduce stress on the system, and unticked the box saying 'Only include invoices up to Statement Date' because in my experience if it is ticked it definitely sends $0 value statements.
I can't believe that I am paying hundreds of dollars a month for a system that cannot even help me get paid. How do I escalate this issue without waiting on hold with MYOB for hours??
