I have tried lodging the TPAR online numerous times unsuccessfully.
It says 'The file name contains invalid characters or the file format does not match. Please change the file name and try again.'
As per previous posts, I have checked and removed or changed any symbols in the address and any gaps between digits of the phone number etc.
The only thing left is '&' is in some of the company names. Could that effect it?
Hello CARLA84
Welcome to the Community Forum.
Invalid characters are "[ ] ! # $ % * ; = @ <>\ _ { } ^~`" so the & symbol shouldn't be causing this. When you removed the space in between the phone numbers, did you also check that there was no space entered in at the end of the phone number or addresses, these can sometimes cause the error to pop up and are harder to notice due to being at the end of the entered information.
When you check that can you also please let me know if the error message identifies a particular line the error is happening with.
Please let me know how you go.
Hi Chris,
Yes, I checked there were no spaces before or after phone numbers or addresses.
The error message did not identify a particular line.
Not all of the Contractors on the report have a phone number included, could thatmissing info cause the failure?
Thanks
Hello CARLA84
Can you please confirm the last 4 digits of your serial number as well as your company file ID, which can be found under Help > About MYOB.
We can use Notepad ++ to find non ascii characters. Available in Software Centre (just type the words Software center into the Windows Start menu):
