Unable to print payment receipt

I am unable to see receipts or print receipts for payments I have just entered.

I had a similar issue a few months ago & MYOB Tech solved issue.

Can you assist again.

Yanike_S
3 years ago
Hi Viz19

I am sorry to hear you have this issue again.

What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.

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Yanike_S
MYOB Moderator
3 years ago
Hi Viz19

I am sorry to hear you have this issue again.

What are the last 4 digits of your serial number and the company file ID (Help>>About AccountRight)? If your file is online, we can try to run a script over your file that usually resolves this.
- Viz19
  Experienced Cover User
  3 years ago
  issue resolved
  - Viz19
    Experienced Cover User
    3 years ago
    Hi,
    
    I seem to be experiencing the same issue again, unable to print receipt.
    
    Could you please run a script again; last 4 digits of serial # 6919 Company File #1
    
    Thanks.
- Stevepod
  User
  3 years ago
  Hello, I have a client with the same problem.
  The last 4 digits of their serial number are 8981. Company File ID 1
  Are you able to also run the script of their file?
  
  Many thanks,
  - Yanike_S
    MYOB Moderator
    3 years ago
    Hi Stevepod
    
    I have run that script over that file. Let me know if this solved it for you!
- Art_Finacc
  Experienced Cover User
  3 years ago
  Hi Yanike_S
  
  Can you please run this script for our account too?
  Serial Number: 0096
  File ID: 2
  
  Sinead
  - Yanike_S
    MYOB Moderator
    3 years ago
    Hi Viz19 Art_Finacc
    
    I have run those scripts over your files. I am sorry you are experiencing this issue again. Our developers are working towards a fix, but in the meantime, we will have to run these scripts over your file to solve this issue.
    
    Let me know if this solved it for you.