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jenniferm1's avatar
jenniferm1
User
3 years ago

Unable to print sales receipts

I am unable to print sales receipts - nothing shows in the print review and advance settings have been used to try and rectify the issue with no success.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi jenniferm1, 

     

    Thanks for your post and welcome to the Community Forum ! We do have a script that we can run over your file to resolve this, if you can please confirm the last 4 digits of your product serial number and file ID so that I can have this arranged. (This can be found by going to Help > About MYOB AccountRight)

    • jenniferm1's avatar
      jenniferm1
      User
      3 years ago

      Thanks for your reply Melisa

       

      The file ID is 3  and the last 4 digits of serial no. 2742

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi jenniferm1, 

         

        Thanks for confirming that, I've had the script run over your file for you. Do let me know how it goes. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.