Hi a7i,
Thank you for confirming that.
As your file is stored locally, we are unable to run the script over your file remotely. However, the below steps will guide you through how to resolve this with a hotfix tool:
Take a backup of the file before doing the following
-
- Close AccountRight
- Download the following tool: AccountRight 2020.2 and later
Having trouble accessing the download? Right-click and select Save Link as
- Navigate to where you have saved that file - typically the Downloads folder on your computer
- Find the Hotfix tool zipped file and select to extract the data - typically right-click and Extract All...
- Once extracted, select to run the AccountRight_Hotfix.exe file. This will open the tool:
Please note that depending on your IT setup you may need to be logged on as the windows Administrator
- Browse to the impacted file and select Open once located.
- Indicate that you have a backup of the file and then Apply.
- Once you have the message "Process Complete", close the tool and open the file in AccountRight as per normal.
- Note: You may be prompted to re-confirm upon opening but this can be done online using the Confirm Online function.
Let me know how you go and if you need futher assistance with this.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
