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EmilyC's avatar
EmilyC
Experienced Cover User
3 years ago
Solved

sales invoice with 3 decimal places

Hi, 

We had a couple of invoices back in 2017 as showing up in AR report due to 3 decimal places were used when the invoices were imported from 3rd party software.

 

The previous post on this suggesting to have the datafile repaired; can I please get some assistance how to get into the datafile repair team? 

  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Thanks LRBooks61 for assisting with this question. 

     

    EmilyC ,

    If you are still having this issue could you please send your serial number and company file ID (Help>>About AccountRight) in a Private Message so I will be able to assist you further?

     

    Update: File sent in for a Datafile Repair.

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  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    3 years ago

    Hi

    if

    you can identify the invoices then you could probably fix the problem yourself

     

    go into the invoice and see where the 3 decimals occur.

    tryjust reentering the figures again and see

    if that fixes it

     

    if it is showing in tax click into the blue arrow and reenter the amount with 2 decimals

     

    hope this helps

     

    Lisa

     

    • EmilyC's avatar
      EmilyC
      Experienced Cover User
      3 years ago

      Hi Lisa,

      As mentioned earlier, these are invoices from 2017 where the FYs have been rolled and we can't edit the entries...

      • LRBooks61's avatar
        LRBooks61
        Ultimate Cover User
        3 years ago

        Try going to setup  > preferences>  lock period 

        untick the lock period , make the changes , then go back and retick lock period

         

        Hope this works for you

         

        Lisa