Invoice Reminders not working

[suesp01]

Hi My invoice reminders isnt working and when I go into set up the screen is blank. Any help would appreciated

[Steven_M]

Hi @suesp01 

We are currently aware of a situation with the AccountRight Desktop where the Invoice reminders will not load successfully. This is something that we have passed across to the required team for further investigation for a future update.

In the meantime, you can access the Invoice reminders through the browser interface.

[vp-ast]

Where in the browser can I find the Invoice reminders?

[vp-ast]

All good I found it

[Panzie23]

I've noticed this is still an issue.  When is this expected to be fixed?

[vp-ast]

Are we any closer to repairing this issue

[Chez87]

???

[Steven_M]

Hi Everyone

At this time we don't have any additional information we can share in relation to the Invoice Reminders screen being blank in the desktop application. When additional information is available we would be letting impacted customers know. However, we have indicated to our teams that the users that have commented on this thread are impacted. In the meantime, we do recommend using the Browser interface to access the Invoice reminders as this interface is not impacted in the same way.

[sKrael]

Add my voice to the discontent. I am paying $160/month and would expect software faults like this to be fixed promptly, rather then the extra task of logging in to the browser version and changing it there.

When will this be fixed? It was first reported in November last year and is still ongoing.

[SarahPK]

Hi There

I am using the invoice reminder on the web browser as you have suggested, everything is setup for invoices reminders and has been turned on for sume customers. however the desktop system still doesn't appear to be sending the invoice reminders. Does the web browser setting not take affect on the desktop version?