Invoice Reminders not working

[Hannah_V]

Hi, @designerpave1 thanks for reaching out! I apologize for this inconvenience.

Our dedicated team is further investigating what causes the issue. The current workaround is to open the AccountRight browser app.myob.com.

Go to Sales Settings, Click Reminders, and look for Reminder Settings.

Please let me know how this goes for you.

Regards,

Hannah

[sKrael]

A "workaround" is all well and good Hannah, but this isn't a new issue - it has been ongoing for quite some time. A workaround isn't a solution.

[Hannah_V]

Hi, @sKrael I totally understand your situation. 

I'll forward this to the relevant team so that they will take further action on this.

Thank you!

[HmmmReally]

Seven months later and still not working.

This is so typical of MYOB.

[suesp01]

But no issues with putting subscription up !!

[Hannah_V]

Hi, @HmmmReally @suesp01 

This concern is already forwarded to our Product Development Team. 

I appreciate your patience in terms of this. As much as I want to extend my help, I can provide you with a workaround as an alternative solution.

Regards,

Hannah

[jtagzadmin]

Just commenting as we are also experiencing a blank screen when opening invoice reminder settings. 

[Hannah_V]

A warm welcome to Community Forum, @jtagzadmin. Thank you for your correspondence. 

The Invoice reminders that appear to be blank concern is already transferred to our dedicated team. 

I feel sorry that you have this inconvenience.

As of now, what I can provide is the current workaround. Which is opening the AccountRight browser app.myob.com. 

Go into Sales Settings > Reminders > Reminders Settings.

Regards,

Hannah

[sKrael]

Hannah, this is the workflow you are suggesting.

1. Open a browser

2. Navigate to:  app.myob.com

3. Enter your email

4. Enter your password

> extra:  If you have not logged in for a while because you mainly use the PC software: Wait for the confirmation code via email. Enter the confirmation code before you can login

5. Navigate to Contacts > All contacts

6. Search for the contact you want to set invoice reminders

7. Click on "Reminder Settings"

8. Set the reminder settings as needed

... This is 8 steps (plus the extra delay in the confirmation email)  that you have to take, merely to modify the reminder setting for a customer.

This is very inefficient and a real waste of time for software that is supposed to be a way to SAVE time. Software we pay for - we would excuse the long delay in fixing these bugs if this was freeware, but this level of delay for paid software is a real disappointment.

Please fix this soon!

[Hannah_V]

Hi, @sKrael thank you for your insights. I can assure you that this has been transferred to the product development team. 
The best thing that I can provide at the moment is the workaround for this specific concern. Thank you for your understanding.

Regards, 
Hannah