Invoice reminder function not accessible

[GMS]

The Invoice Reminder function has not been working for over a week. Is anyone else having the same problem? When clicking on Invoice Reminder a blank screen appears - see attached file. 

[JoelNZ · Accepted solution]

other reports of it, work around is to open accountright in browser, muddle your way to the reminders and fix there.

Giving them the benefit, hopefully soon accountright on browser will be useable / fully functional and we can all switch to that and ditch desktop version.

[GMS]

Thanks Joel - that works!

[Kimeric]

Thank you.  I've been restarting MYOB for days hoping it would start working.

[Sazia]

Its been over a week that I am getting blank screen for the Invoice Reminder Function. I have upgraded again thinking it will solve the issue but still the same. I can see I am not the only person here getting this issue. Any help here? 

[Kimeric]

Joel had the solution that worked for us

[jasmin]

Hi 

This fix does not work for me.  I prefer to use Desktop version and need to access Invoice Reminders there.

Can someone please address this asap.

Thanks

[Yanike_S]

Hi @jasmin 

We are aware of an issue were the Invoice Reminders screen in desktop AccountRight appears blank. We are currently working to resolve this. The only option at the stage is to open AccountRight in the browser (app.myob.com)>>go into Sales Settings>>Reminders>>Reminder settings.

If this is not working for you, could you please clarify what error message you are getting or sent me a screenshot so I can investigate this further?

[Kimeric]

Has MYOB finised setting up activities, job codes and inventory in the app?

It is not convenient to have to go into app and back out again to continue work.  The app is not applicable for the majority of my clients due to it not having the above.

In saying that I do appreciate that you are concentrating on the app features, just don't forgot the clients that can't us the app and need the desktop version.

[SilvanaFCC]

Yes, mine does not work either.  I rang MYOB about it on OCTOBER 3rd, and after a long wait followed by no result I got this message;  (It's now been at least 6 weeks, and it has still not been fixed !)

MYOB Client Support

Hi Silvana

It seems like this is a broad known issue for account right and we are sorry to let you know that there is currently no known workaround for this, and yet still being studied.

However, you may still try to use the browser version in the mean time. We are very sorry for the inconvenience.

Thank you.

Regards, 
The MYOB Team 
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