Payment field truncated to 12 characters
Hi team
This issue has been raised before but not with any real solutions and it is really frustrating.
Intermittently the Statement Text in PAY BILLS truncates to 12 characters only instead of the default 18. Sometimes a shutdown and reboot of MYOB fixes this, but this morning I have shut down and rebooted 6 times and still have the same problem!
Clearly not an issue that can be replicated easily as it is a random occurrence. Most days we are able to input 18 characters without issue. But then on days like today we can't process bills properly.
Please have someone investigate why this occurs and fix the bug as it creates so much extra work having to fix the bank file after uploading.
Hi Lisl
We are aware that the statement text can be truncated with online files to show only 12 characters, whereas offline files will have 18 character limit. This is something that has been passed across to the required team for further investigation.
In saying that, just testing the AccountRight browser interface does allow those for those 18 characters. Also in re-testing this situation for you, it is only when you enter the Statement Text in the Pay Bills, if the supplier's card does have 18 characters for the Statement text this will be listed. As such, a potential workaround could be to enter those payment transactions in the browser OR enter the Statement Text into the Payment Details into the supplier's card prior to payment.
