Forum Discussion

BALDWIN1's avatar
BALDWIN1
User
4 years ago
Solved

TPAR timeout error

Hi, I am unable to create a file or a report for TPAR in AR2020.2. I keep getting a timeout error. Is there a fix for this problem yet?
myob-ref-PKT-173
  • Jesh_D's avatar
    Jesh_D
    4 years ago

    Hi BALDWIN1 , Tetyana and PQLD 

     

    We have some great news for our clients today: AccountRight 2020.3 is now available on my.myob!

     

    In this release, we’ve resolved the timeout errors that most of our clients were experiencing when attempting to run the Taxable Payments Annual Report. Watch out for the 2020.3 release notes by subscribing to the AccountRight Blog.

     

    We’d like to thank you all for being patient with us as we have worked hard to get this release of AccountRight 2020.3 to you to ensure you can get your Taxable Payments Annual Report in by the 28th. Please do let us know if you have any questions.

Jesh_D's avatar
Jesh_D
Former Staff

Hi BALDWIN1 

 

Thank you for your post and sorry for the inconvenience. 

 

Our developers are still investigating this and understand the importance of getting it resolved as soon as possible. In the meantime, please feel free to private message me your full name, serial number and email address so we can update you when the fix is out.

Hides's avatar
Hides
Partner
4 years ago

Hi Jesh_D 

 

I am having the same issue.  Can you help me with this file too?   I've attached the error log.  

 

 

Many thanks

Heidz

 

 

  • Jesh_D's avatar
    Jesh_D
    Former Staff
    4 years ago

    Hi Hides 

     

    What that error usually indicates is that there is an invalid supplier postcode/s in the card files (i.e. Postcode contains invalid characters or letters or a really long post code). Could you try checking your supplier postcodes in the card file to ensure that no invalid characters have been used (i.e. [ ] ! # $ % * ; = @).

     

    If you can't see any invalid characters, please let me know and we will investigate further.

    • Hides's avatar
      Hides
      Partner
      4 years ago

      Hi Jesh_D 

       

      Your advice worked.  Thank you :-)

       

       

       

      Cheers

      Hides