Forum Discussion
Hi Manal-Hafza
I've reviewed those images, however, please look at the current value of the item in the item's profile (Items>>Items list>>Open item name). If this return transaction is reducing the value of the item below zero, that would be the reason for this error.
The only way to fix this is recording an inventory adjustment to increase the total item value by the same amount as the purchase value, which would allow you to delete the purchase order and return both the quantity and value to the required amounts.
does MYOB have a call back system in place, i feel like we are going around in circles on this one.
please reply, thanks :)
- Komal_S2 years agoMYOB Moderator
Hi Manal-Hafza
We cannot arrange callbacks but please feel free to reach out via our other support channels if you need further assistance with this. - Mike_James2 years agoUltimate Partner
Hi Manal-Hafza , your original credit shows that GST-inclusive is selected. The inventory value will always be gst- exclusive, so your supplier credit must be entered the same way.
Added: therefore your credit must be for the stock value plus GST.