Forum Discussion

Minder56's avatar
Minder56
Partner
5 years ago
Solved

Customised Pay Slip will not set as default

Have customised a Pay Slip and set as default in Advanced Filters in Print/Email Pay Slips.   I have pressed the OK button but when I print selected employee the old form still is being used.   H...
  • Neil_M's avatar
    Neil_M
    5 years ago

    Hi Minder56 

     

    We are aware some clients are experiencing issues with their customized forms reverting back to the system default forms after being customized or being used. I recommend checking out our announcement post on this, which contains all currently known information as well as a potential workaround. You can find this information here - Customise form usage in AccountRight 2019.2

NVK's avatar
NVK
Experienced Cover User

Unfortunaterly, I tried  using solutions  suggested but it does not work.

Hidden cache files do not show in 2019.2 folder  even that I went into settings and selected "show hidden files" . I am using  Windows 7. Does it matter?

I restarted Computer and MYOB a few times to no avail. Any suggestions please?

Thanks

NVK's avatar
NVK
Experienced Cover User
5 years ago

Sorry, logged in on another laptop  (windows 10) and appears to be OK.