Forum Discussion

Josianna's avatar
Josianna
User
5 years ago
Solved

Emailing payslips - not working since switching to STP?

It seems I can no longer email payslips to employees since switching to STP (so we're ready in advance of July deadline). The employee cards all have pay slip delivery set to "to be emailled", the de...
  • CloverQ's avatar
    CloverQ
    5 years ago

    Hi Josianna 

     

    In this case, could you please try clearing the AccountRight cache on your computer? We've seen it help with similar cases. 

     

    Here are the steps:

     

      - Close AccountRight

      - Open your Start Menu
      - Type: %localappdata%
      - Open the %localappdata% folder:
    temp.png
      - Open the MYOB Folder.
      - Open the AccountRight Folder.
      - Open the Version folder (E.g: 2019.2)
      - Open the Cache folder
      - Delete or rename all files in this folder.

     

    Please do let us know how you go. 

CloverQ's avatar
CloverQ
Former Staff

Hi Josianna 

 

In this case, could you please try clearing the AccountRight cache on your computer? We've seen it help with similar cases. 

 

Here are the steps:

 

  - Close AccountRight

  - Open your Start Menu
  - Type: %localappdata%
  - Open the %localappdata% folder:
temp.png
  - Open the MYOB Folder.
  - Open the AccountRight Folder.
  - Open the Version folder (E.g: 2019.2)
  - Open the Cache folder
  - Delete or rename all files in this folder.

 

Please do let us know how you go. 

Josianna's avatar
Josianna
User
5 years ago

Thanks Clover! It worked :smileyhappy: