Forum Discussion

Emily_299's avatar
Emily_299
Experienced User
4 years ago
Solved

Gross payments showing $0 after submitted to Payroll reporting center

    Hi Team,   I processed our last Jun payroll today and back dated as 30/6/20 for 24/6-30/6 week. After I filled out my name for reporting and submitting to payroll reporting center, the error ...
Payroll
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Emily_299 

     

    Normally, a payrun is declared again by doing a zero dollar payrun in the system as that sends updated information to the ATO. Could you please try doing that and then click on Ellipsis next to the last report sent to check if the Gross Payments are correct:

    Please let me know if you have additional questions on this.

Komal_S's avatar
Komal_S
MYOB Moderator

Hi Emily_299 

 

Normally, a payrun is declared again by doing a zero dollar payrun in the system as that sends updated information to the ATO. Could you please try doing that and then click on Ellipsis next to the last report sent to check if the Gross Payments are correct:

Please let me know if you have additional questions on this.

Emily_299's avatar
Emily_299
Experienced User
4 years ago

Hi Komal_S 

 

I have just did a zero pay this morning and downloaded the ATO report from the Ellipsis button. It looks like the YTD figure has been picked up from the report. But still showing $0 in the reporting center, is it normal? I have marked on the screenshot. Other than that it looks fine now. I might have other questions as I am going through the finalisation. 

 

Thanks very much.

Emily

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    4 years ago

    Hi Emily_299 

     

    Yes, that is all correct. The $0 accepted reports are just signifying the last $0 payruns that you did. But it's the year to end verification report that the ATO is looking at and as long as the figures are correct in there, you should not be worried.


    Also, you're welcome to post any other questions as you come across. 

    • NuvAnand9's avatar
      NuvAnand9
      Cover User
      4 years ago

      Hi Komal, Let me know if you can help

      Under my serial number, i operate 7 workstation ID (called Company File ID). As one of the company got closed and I had to cancel the file, I called up MYOB customer service and instructed them to cancel that specific file ID. I made a mistake and gave a wrong FILE ID and now the whole file is gone.

      There is no trace of it. Even I instructed the MYOB team to cancel the STP as well. 

      Just now realised that wrong file is deleted. 

      Can you please let me know if in any way I can recover from your secure central data base and can it be restored. Its really important and have not done the EOFY. 

      Thanks

      Anand

      • Neil_M's avatar
        Neil_M
        Former Staff
        4 years ago

        Hi NuvAnand9 

         

        From your account I see you have been in touch with our team, who have assisted you with recovering the file and getting everything sorted.

    • Emily_299's avatar
      Emily_299
      Experienced User
      4 years ago

      Hi Komal_S ,

       

      I am missing 1 employee from the YTD verification report after run $0 pay for all the employees. She is a school - based trainee and using the 333 333 333 TFN from her first payroll. She was missing from YTD report since her first payroll. Would you please help with this?

       

      Thanks.

      Emily

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        4 years ago

        Hi Emily_299 

         

        I have responded to your private message in regard to this and your other issues.

         

        If you need further help, please do let us know.