Forum Discussion

ElkaS's avatar
ElkaS
Trusted Cover User
5 years ago
Solved

MYOB Super & TFN 333 333 333 not accepted

We have some staff who are <18yo and don't earn enough to have a TFN, so they have chosen to be exempt from quoting a TFN on their TFN Dec form - this means I put 333 333 333 in their TFN info in the...
  • CloverQ's avatar
    CloverQ
    5 years ago

    Hi DenDen ElkaS 

     

    This particular error indicates that the Tax File Number is not a valid number for Super Stream. 

     

    While the alternative ATO tax file numbers (111 111 111 etc) works for payment summaries, they are not valid TFN supported for Pay Super. You do need to enter a valid tax file number for each employee in order to proceed. 

     

    If you are unsure how to obtain valid TFN for your employees, please do contact ATO for further information.

CloverQ's avatar
CloverQ
Former Staff

Hi ElkaS 

 

When you try to record the Pay Superannuation transaction in the current version of AccountRight (2019.3), does it display a red x icon against a particular super payment?

 

If so, could you please click anywhere in the line contains the error icon, what is the exact error message?

DenDen's avatar
DenDen
Experienced Cover User
5 years ago

Hi Clover

We have the same issue.

Error is "You need a valid Tax File Number for this employee"

Thanks 

  • CloverQ's avatar
    CloverQ
    Former Staff
    5 years ago

    Hi DenDen ElkaS 

     

    This particular error indicates that the Tax File Number is not a valid number for Super Stream. 

     

    While the alternative ATO tax file numbers (111 111 111 etc) works for payment summaries, they are not valid TFN supported for Pay Super. You do need to enter a valid tax file number for each employee in order to proceed. 

     

    If you are unsure how to obtain valid TFN for your employees, please do contact ATO for further information.

    • perkij's avatar
      perkij
      Contributing Cover User
      5 years ago

      How is this a solution!!!!  So in order to get this rubbish software to work, you expect an employer to FORCE an employee who is under the age of 18 to get a tax file number even though they have NO legal obligation to do so!  Are you for real, do you actually expect us to do this to work around the poor programming of the software?

       

      Even though the ATO informs employers to insert a TFN of 333 333 333 for these employees, MYOB falls over yet again when we do so?  Which means I'm yet again forced to lodge super payments by other means.

      • CloverQ's avatar
        CloverQ
        Former Staff
        5 years ago

        Hi perkij 

         

        As far as I know, on ATO's page it advised that generic TFNs can be used for section A - payee details when completing PAYG payment summaries. SuperStream has its own standards and requirements which may not be the same as the requirements for PAYG payment summaries. 

         

        To my knowledge ATO also has a validation service that checks and valids TFN for SuperStream purposes. I would suggest checking with ATO about what's the best way of obtaining TFN for employees under 18 that meets SuperStream standards. 

    • ElkaS's avatar
      ElkaS
      Trusted Cover User
      5 years ago

      Thanks alot Clover for your help on this. Appreciate it.

      Cheers, Elka

Related content