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MGProdan's avatar
MGProdan
Contributing User
4 years ago
Solved

Missing Superannuation entries

Hello,    I have processed super for 3 fortnightly payruns (10Jun, 24Jun and 8Jul). 3 of our employees are with VicSuper, which has merged with another fund at the end of June 2020. Because their d...
superannuation
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi MGProdan 


    If they are appearing under Pay liablities, they must be on the Pay Superannuation screen too. There are few things you can try to check, first being going to Lists>>Superannuation Funds and opening the fund that is connected to this employee's card. Please ensure that "Pay super using AccountRight" is ticked for the fund, if it's not ticked, the superannuation payments linked to this fund will not appear on the Pay super screen. 


    Secondly, check if the employee is linked to the correct superannuation fund  as if they are linked to a fund for which the above option is not ticked, the transactions won't appear. 

Komal_S's avatar
Komal_S
MYOB Moderator

Hi MGProdan 

 

If you go to Payroll>>Pay Liabilities and select the Liability type as Superannuation with the correct dates, do those transactions show up there? If not, can you please send us the screenshot of the actual payroll transactions for those fortnights, Pay super screen and pay liabilities screen. You can also send them by a Private Message if they contain any sensitive information.

 

If you haven't paid the previous super liabilties, they should still be in the system and if we cannot find them anywhere, we will then have to look at other possibilities.

MGProdan's avatar
MGProdan
Contributing User
4 years ago

Hi Kormal_S, 

 

Thank you. I was able to find the entries under the Pay Liabilities. How do I pay the owing Super from there?

I was under the impression you can only pay super from the Pay Superannuation window.

Thank you

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    4 years ago

    Hi MGProdan 


    If they are appearing under Pay liablities, they must be on the Pay Superannuation screen too. There are few things you can try to check, first being going to Lists>>Superannuation Funds and opening the fund that is connected to this employee's card. Please ensure that "Pay super using AccountRight" is ticked for the fund, if it's not ticked, the superannuation payments linked to this fund will not appear on the Pay super screen. 


    Secondly, check if the employee is linked to the correct superannuation fund  as if they are linked to a fund for which the above option is not ticked, the transactions won't appear. 

    • MGProdan's avatar
      MGProdan
      Contributing User
      4 years ago

      Hi Komal_S , 

      That worked:). Amasing what a little tick can do when overlooked!

      Thank you very much