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An employee with a SMSF has advised that the ESA for the fund has changed. As I understand the Pay Super system, SMSF's cannot be edited, a new fund must be entered and linked to the employee.
When I tried to do this for a previous employee whose ESA had changed, the next Pay Super payment could not be processed (error messages kept popping up). For that employee, I had to re-link employee card to the to the original SMSF to successfully process the payment. The card has remained linked to original SMSF with the outdated ESA, and payments are successfully landing in the correct super fund account.
Can anyone advise me how to update the details of a SMSF and process the next payment without error messages? And how crucial is it to have the correct ESA for a super fund in the Pay Super system?
Solved! Go to Solution.
Generally speaking if you’re receiving a red cross on the pay super system, it means that something is failing the validation. Ticking only one contribution for this employee should produce a second cross either beside the employee’s name or their super fund. You can see what has failed the validation check by hovering your mouse over the cross beside the employee’s name or super fund.
As the ESA forms part of the information being sent through with the contribution, depending on the host of the smsf, if the ESA was incorrect this could prevent the contributions from being received into the employee’s super fund
Thanks for replying to my query. I've only just tried processing a payment using the new SMSF entry today. The error messages I referred to occurred earlier this year when I tried to do the same for another employee.
Thankfully this time I was able to enter a new SMSF, link it to the employee card, and process the payment with no error messages.
Thanks again for replying and checking in