Forum Discussion

Sharon_R_C's avatar
Sharon_R_C
User
4 years ago
Solved

Pay Super - Can't verify this employee's fund

No changes to staffing or super funds - have been using this SMSF for this staff memeber for 15 months - the electronic gateway is with AUSPOST and is paid up to 03/2022   I have tried Re-selecting...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Sharon_R_C, 

     

    Thank you for your post. The fund details may have become corrupt, can you please attempt to set up the SMSF fund again, once set up you will need to assign it to the employee card and process the superannuation. 

     

    You will get a warning about the name existing, just add a number or letter to the end of the name. Once this has been created please go to the employee card file > Payroll details tab > Superannuation tab, assign the new Super Fund. You should then be able to process the super. 

     

    Please do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi Sharon_R_C, 

 

Thank you for your post. The fund details may have become corrupt, can you please attempt to set up the SMSF fund again, once set up you will need to assign it to the employee card and process the superannuation. 

 

You will get a warning about the name existing, just add a number or letter to the end of the name. Once this has been created please go to the employee card file > Payroll details tab > Superannuation tab, assign the new Super Fund. You should then be able to process the super. 

 

Please do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • Sharon_R_C's avatar
    Sharon_R_C
    User
    4 years ago

    Thank you so much Melissa_D 

    that worked perfectly.

    I had started to add the details as a new super fund but backed out when I received that duplication error and then posted my help request!