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Kraeng's avatar
Kraeng
Experienced Cover User
3 years ago
Solved

Pay Super

When trying to process superannuation payments I am receiving this message:

Sorry, you haven't been given permission to record payments. You'll need to either get the business owner to give you permission, or get someone who has permission to record the payment instead.

 

 I am administrator and set up for the payments, and we use two files. The main file I was able to pay super, the second file had this message.

Serial number 61**********

 

Please advise how I can resolve this.

 

 

Post has been edited by moderator for privacy reasons^MD 

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Kraeng, 

     

    Thank you for your post. So I can take a look into this for you, can you please confirm the file ID of the file you're having troubles processing super for (This can be found by going to Help > About MYOB AccountRight) ? Also, is the email address you're using for the forum the email address that you use for pay super ?

     

    Do let me know, I'm happy to assist. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Kraeng, 

     

    Thank you for your post. So I can take a look into this for you, can you please confirm the file ID of the file you're having troubles processing super for (This can be found by going to Help > About MYOB AccountRight) ? Also, is the email address you're using for the forum the email address that you use for pay super ?

     

    Do let me know, I'm happy to assist. 

    • Kraeng's avatar
      Kraeng
      Experienced Cover User
      3 years ago

      Hi Melisa,

       

      Thank you for getting back to me but I have already sorted it out earlier today via email.

      We had to complete a change details form and add user.

      Just so you know in case other people have similar problems it was the same email address  as forum and company  file id 14.

       

      Regards

       

      Megan

    • LBG's avatar
      LBG
      Cover User
      3 years ago

      Hi, I'm having problems processing the super on my second MYOB business account. When I try and pay the super it says I'm not authorised to?

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi LBG, 

         

        Thanks for your post. If you're still experiencing this can you please send me a private message with your product serial number and email address used.