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September 2022
September 2022
Hi Please help!
I have seen other people have had the same issue but there solutions wont fix mine as my companys file has rolled to the next finanical year and i cant change pay history details.
My amount ready to lodge with the ato via STP is correct but my reports i have ran in MYOB - Payroll Register Detail and Payroll Register Summary dont match. I have ran multiple reports looked through journals etc and i cant find any transaction to answer why they are different and belive it had to do with there pay history under there card file which i cant change.
Can someone please help me solve this issue??
September 2022
September 2022
Hi @Emily_JF97,
Thank you for your post.
Would you by chance have a backup of the file before the payroll year was rolled over?
September 2022
September 2022
No as it's an online file and I have only just taken over this client unfortunately
September 2022
September 2022
Hi @Emily_JF97,
Thanks for confirming that.
As the file is online, there are automatic backups taken of the file each week, so we should be able to retrieve a backup from our servers so that you can make this correction.
So that I can start this process, could you please send me the following details via private message:
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
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