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Tim101's avatar
Tim101
User
3 years ago
Solved

Payslip email says rejected

Hi,

The last few weeks one of our employees asked why he hadn't been receiving his payslips via email as we've done for may years.

I checked on the "sent emails" screen, and MYOB says;

 

"Not Sent, Try Again?

We couldn't send this email to: xxxxx

with status: rejected

Check their email address and send it again"

 

Email address is correct... same as we've been using for years.

it's an "@outlook.com" address, so it shouldn't be blacklisted?

We are using Office Pro 2016 if that makes a difference (PC)?

 

Thank you.

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Tim101, 

     

    Thank you for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with your product serial number and the email address affected. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Tim101, 

     

    Thank you for your post and welcome to the Community Forum ! I'm happy to take a look into this for you, can you please send me a private message with your product serial number and the email address affected. 

    • liftefx's avatar
      liftefx
      Contributing User
      3 years ago

      we are having the same issue as Tim101 but the rejected email is @live.com  We have been sending payslips to the same employee at the same email address for more than 5 years, however, the last 2 weeks they have been "rejected"  (status is just rejected)  and also an email is sent to my inbox advising - sorry email delivery was unsuccessful... 

       

      We have an additional issue - when I forward the pay slip onto myself via MYOB and then onto the employee via my email address, I can open the attachment and can see all details, but when our employee opens the attachment - the information is blank ?? 

       

      Please help - very frustrating 

      thanks

      • Tim101's avatar
        Tim101
        User
        3 years ago

        contact MYOB.

        for some reason myob server blocked certain email address.

        they fixed the issue pretty quickly.

  • JessicaM's avatar
    JessicaM
    Contributing Cover User
    3 years ago

    Hi MYOB

     

    I am having the same issue with an employee. Can someone please reach out to assist. Thank you

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi JessicaM, 

       

      Thanks for your post. I'm happy to take a look into this for you, can you please send me a private message with your product serial number and email address you're having troubles with. 

      • liftefx's avatar
        liftefx
        Contributing User
        3 years ago

        its all magically been fixed now

        thank you MYOB team