Reversed a pay, but Super had already been processed
An employee of one of my clients submitted the incorrect details for her pay (she worked extra hours). I've gone and reversed the pay per the the appropriate help article.
However, prior to finding reversing the pay, the superannuation had already been paid through the 'Pay Superannuation' function, and debited from the bank account.
I've now re-done the pay, but when I go to pay the balance of the superannuation via the 'Pay Superannuation' function, the whole amount of $77.95 comes up - but $61.46 of it has already been paid.
How can I go about making it so that the 'Pay Superannuation' function only shows the $16.49 that is actually payable?
Hello debrowling
Just to clarify I am following this: Pay 1 was processed for, let's say $500. It was later realized it should have been $550. Super for the $500 was paid out at $61.46. The $500 was reversed, the correct $550 was paid, and now Super is showing $77.95 against that $550, rather than just the $16.46 reflective of the extra $50?
Please see this Help Article on Checking and Adjusting Superannuation, which will walk you through the steps to fix a super payment. You should be able to manually adjust the figures on a void pay for the employee and pay the $16.46 that remains owed. If however this process does not seem to be working and that $77.95 does not adjust as required, you would be looking at reversing the $61.46 transaction following the steps outlined in Reversing and reprocessing superannuation payments. You could then pay the $77.95 in full.
