Forum Discussion

sue96A's avatar
sue96A
Contributing User
2 years ago

Self-onboarding - failed to send email

Hi, I am receiving an error message when attempting Employee Sef-onboarding, both through the app and the browser. I have only tried self-onboarding for two new employees, one in February 2023 and on...
sue96A's avatar
sue96A
Contributing User
2 years ago

When I'm in the App, I go to the Payroll Command Centre, click on Employee Self-Onboarding, enter the new employee's first name, last name and email address and then click on Send Self-Onboarding Form.

 

When I'm in the browser, I go to Payroll, Create employee, enter the new employee's first name, last name and email address and then click on Send self-onboarding form.

 

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi sue96A 

 

We appreciate your patience on this issue. And thank you  for responding to us and providing updates on the situation. 

 

Could you please confirm that your file is available online? To be able to send this form, your file must be online. If it is online and still receiving the same error, please send me a Private Message with more information about your account so that I can investigate further.

 

  • Serial number
  • Company Name
  • CDF # (help>>about myob>>Company data file id)
  • Frist and last name of primary contact 
  • Email address\

I'll wait for your reply. 

 

Regards, 

Cel

 

 

  • sue96A's avatar
    sue96A
    Contributing User
    2 years ago

    Hi Cel,

     

    The file is online. How do I send a Private Message? I clicked on the Private Message link in your previous email and couldn't see how to do it. It would be good if this problem could be fixed up today as Thursday is my only day available to attend to this.

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      HI sue96A 

       

      We appreciate your patience on this issue. And thank you for always responding to us and providing updates on this situation. 

       

      Could you please give me with the exact error message that displays on your screen when you try to send a Employee-self-onboarding on your employees? I can definitely look into it for you to assist  you further.

       

      When sending a private message kindly click on the highlighted word Private Message. You can also access your private message when signed into the Community Forum by clicking on your avatar on the top right corner of the window and select the envelope icon. 

       

      I'll wait for your response. 

       

      Best  Regards, 

      Cel

       

       

    • ItaiMYOB's avatar
      ItaiMYOB
      MYOB Product Manager
      2 years ago

      Hi Sue.

       

      I'm the Product Manager on this product. I'll ask the team to dig into this and see what the issue might be.

      I've sent you a private message requesting some additional information.

       

      Thanks

       

      Regards

       

      Itai

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