Forum Discussion

AmyProvera's avatar
AmyProvera
User
3 years ago
Solved

Super payment not received by employee's fund

Hi,  I have been contacted by Australian Super saying they have not received funds for the entire finacial year for 10 of our employees.  I used Pay Super to pay my employees' super and the funds hav...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi AmyProvera  I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.

     

    Bernie2022 All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.

Bernie2022's avatar
Bernie2022
User

Hi 

I have just checked super funds to  Australian Super have not been received/processed. Processed the MYOB

Pay Super on 25/02/22 and payment came out of account on 25/2/2022 ???? Please advise / update would be

grateful.

Thanks

Komal_S's avatar
Komal_S
MYOB Moderator
3 years ago

Hi AmyProvera  I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.

 

Bernie2022 All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.

  • H-TS's avatar
    H-TS
    Trusted User
    3 years ago

    Komal_S 

     

    How do we know if the super funds have received our payments? I have a payment stuck in processing since 1st March. On this other thread (https://community.myob.com/t5/AccountRight-Staffing-and/Super-Authorised-but-popup-window-said-2nd-authorisation-needed/m-p/747876/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEwwRlRHQk9DTjhBOUc0fDc0Nzg3NnxTVUJTQ1JJUFRJT05TfGhL#M65500 ) we were told to check all the super details. I've checked as much as I can think to check from my end.

     

    I have 15 different funds in that payment. How do I know which one is holding up the processing of the whole payment? Do I need to call each fund to ask if they've received our payment? Do I just let it sit another week?

    Thanks.

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      3 years ago

      Hi H-TS 


      Please check the details for the employees who are on Australian Super. While doing so,  if the funds share the same USI, select the right fund for the employee as that can be a cause of the discrepancy in some cases: 

       

       

      • H-TS's avatar
        H-TS
        Trusted User
        3 years ago

        Thanks Komal_S 

         

        I have checked our records for all 12 employees who are with Australian Super. Their employment documents clearly state Australian Super as their super fund and most of them have been employed for quite some time.

         

        There are a few new employees but we really are flying blind with no real feedback of which particular transaction or entry is causing problems. If the status changes to failed, will we be told which part failed? 

         

        Not that it's a MYOB thing, but doesn't the U in USI stand for Unique so they shouldn't be able to use them for different products? I would have thought that was the whole point of introducing the USIs. Anyway, that doesn't need an answer, I just need to sort out this payment. 

         

        Thanks again.

  • Denise14's avatar
    Denise14
    User
    3 years ago

    Hi, I have 3 payments to Virgin Money Super that have not been received by the employee super fund in March and April. Was this fund affected also? We have not recieved the money back rejected.

    • A_M_C's avatar
      A_M_C
      Contributing Cover User
      3 years ago

      I just saw your message.  I found that the MYOB super payment is so unreliable.  I have now deleted this payment format and started using our default super company payment platform.  The money transfer to our employees' super funds within 2 days.   I am wondering where our money went, from the employer's bank account to our employees' super fund accounts using MYOB platfom in that 10 days period.  I am sure someone is making money out of our money.   Where is the integrity?

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi Denise14 

       

      I've replied to you on another thread. If you can send me the requested information in a private message I'll be happy to look into this for you.