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February 2023
February 2023
I used MYOB Pay Supperannuation for contributions Oct - Dec 2022, paid 25/1/23. On 7/2/23 a contribution was returned to the Bank. There is no updated status in Manage Superannution saying a payment was rejected/returned. Have confirmed with employee that they have changed funds. Do I need to wait for status to show before reversing all payments and resubmitting?
Regards,
VictoriaB
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February 2023 - last edited February 2023
February 2023 - last edited February 2023
Hi @VictoriaB1,
Thanks for your post. If you've received a refund for a super payment, you will need to reverse the pay super transaction. Our Help Article Reversing and reprocessing superannuation payments has detailed information and instructions on what you will need to do within your file.
Do let us know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.
Cheers,
Melisa
MYOB Community Support
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May
May
Hi there, we have reversed one super payment batch for Feb23, and reprocessed the refunded super payment for one employee. In April we received another refund from Feb23 contirbutions, how can we fix this issue as the Feb23 super payment were already reversed? Can we reverse the Pay Liabilities batch ?
May
May
Hi @JasmineC
Welcome to the MYOB Community Forum, I hope you find plenty of useful information.
Thank you for your post. In this matter, if the returned super is from the original pay super transaction, you can do a void pay run, just for the superannuation pay.
Our Help Article Reversing and reprocessing superannuation payments and Changing a recorded pay has detailed information and instructions on what you will need to do within your file.
If you need further help, don't hesitate to start a new post and we'll be happy to assist.
Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Shella_A
Online Help| Forum Search| my.MYOB| Download Page
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Accept it as a Solution
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