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May 2022
May 2022
I set up a salary sacrifice deduction but linked it to an incorrect liability account.
I now can't edit this payroll category at all. I can change the linked account, unselect the employee, but nothing changes - there is no OK button at the bottom.
I have looked in this forum and in July 2019, there was a similar issue and the response was to clear the AccountRight Cache.
Is this still correct and how do I do it? I have just updated to 2022.4.0.
May 2022
May 2022
Hi @Joanna1008,
Thanks for your post. Can you please attach a screenshot of the category when attempting to update it so I can take a look into this for you.
Cheers,
Melisa
MYOB Community Support
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May 2022
May 2022
Hi Melisa,
Screenshot attached. Obviously I want to change the liability account to super payable!
Please note, I am only here on a Tuesday, so will reply when I can.
Many thanks,
Joanna
June 2022
June 2022
Hi @Joanna1008,
Thank you for the screenshot. When viewing the superannuation category, can you please click on the maximise button on the top right hand corner of the window. Are you able to then view the category and scroll down so that you can click Ok to save now ?
I've highlighted the button below:
Do let me know how you go.
Cheers,
Melisa
MYOB Community Support
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June 2022
June 2022
Hi Melisa,
No difference - no "save" button to be seen!
Jo
June 2022
June 2022
Hi @Joanna1008
Strange - might be caused by your screen resolution - MYOB recommend 100% (right click on desktop - Display Settings - Scale and Layout).
Alternatively try setting the required account etc then click in the Threshold amt box, next click tab twice - this selects the OK that you may not see, then press Shift + Enter - screen should save and close. Re-open to check it updated correctly.
Regards
Gavin
June 2022
June 2022
Hi @Joanna1008,
Can you please provide me a screenshot of the window so I can take a look into this for you.
Cheers,
Melisa
MYOB Community Support
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June 2022
June 2022
Hi Gavin,
Thanks - selecting the "hidden" OK button that isn't visible by the method you described worked!
I now have this up my sleeve, but I will continue to wait for MYOB to fix the glitch for me on a permanent basis.
Many thanks,
Jo
June 2022
June 2022
Melissa,
I am attaching the same screenshot as before.
Gavin has given me the trick to save my changes anyway, so if I take a new screenshot now, the correct payroll liabilty account is selected.
However, there is still no OK and save button visible.
Jo
June 2022
June 2022
Hi @Joanna1008,
The Superannuation Guarantee payroll category window is longer now due to new Contribution Type field and STP Phase 2 information being added.
You will need to click onto the minimize button I've highlighted on the tip right hand corner of the window below in your screenshot, the scroll function will appear on the right hand side along with the OK button:
Cheers,
Melisa
MYOB Community Support
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