Forum Discussion

KatCT's avatar
KatCT
Experienced User
2 years ago

Update event not working

Hi,

 

I have a situation where I identified a wage payroll category had 'Not Reportable' incorrectly assigned as the ATO Reporting category, the correct category was 'Gross Payments'.   This payroll category had only been used once for one employee.

 

I updated the payroll category and processed a $0 pay for the employee, the STP report has been accepted by the ATO but the employee's YTD gross payment figures have not changed to include the one-off payment. 

 

I need to fix this ASAP so that I can finalise all 100 employees.

  • KatCT's avatar
    KatCT
    2 years ago

    Hey everyone,

     

    Had to clarify with our accountant and amend the tax treatment of the payroll category and then everything aligned after the update event.

     

    Thanks.

  • NikkiParsons's avatar
    NikkiParsons
    Valued Cover User
    2 years ago

    Hi KatCT I find it sad coming here seeing people need urgent help and MYOB not having pulled out all steps to up their support during this crucial time - especially on the two weekends until the 14th.

     

    Have you tried reversing the said pay entry and re-processing it with the updated pay category? Might work?

    • KatCT's avatar
      KatCT
      Experienced User
      2 years ago

      Thanks NikkiParsons 

       

      I was hoping to avoid that as it's a pay from September last year, and I didnt want to unlock periods etc.....it's also kinda the point of the update event 🙄

       

      I amended another employee's pay history in their card file yesterday and sent that event through succesfully.

       

      I am working through MYOB's step-by-step instructions for EOFY finalisation, and they're not working.....

      • KatCT's avatar
        KatCT
        Experienced User
        2 years ago

        Today I got an auto-email from the Community Forum asking me if your response NikkiParsons was a solution.

         

        MYOB - it is not!!!!

         

        Your update event has not corrected my employees end of year figures.  I have followed your instructions to the letter, and your update event has not worked.

         

        Can someone please respond.

  • M_kear's avatar
    M_kear
    Contributing Cover User
    2 years ago

    Hi,

     

    I read below that you have periods locked.  Maybe unlock the period and try and send an Update Event for the 2023 year.   

     

    We  had the same issue with changing a category (payroll) and then couldn't lodge an update.  We use category tracking (not related to payroll) but once I turned that off and tried again to send an update through STP it worked.

     

     

    • KatCT's avatar
      KatCT
      Experienced User
      2 years ago

      M_kear thanks for your response.

       

      Had tried unlocking the period, and we don't have category tracking enabled.

       

      I have had a response from a moderator on a different thread, will post here if the suggested solution works.

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