Update event not working

Question

Hi,&nbsp;I have a situation where I identified a wage payroll category had 'Not Reportable' incorrectly assigned as the ATO Reporting category, the correct category was 'Gross Payments'.&nbsp; &nbsp;This payroll category had only been used once for one employee.&nbsp;I updated the payroll category and processed a $0 pay for the employee, the STP report has been accepted by the ATO but the employee's YTD gross payment figures have not changed to include the one-off payment.&nbsp;&nbsp;I need to fix this ASAP so that I can finalise all 100 employees.

katct · Accepted Answer

Hey everyone,&nbsp;Had to clarify with our accountant and amend the tax treatment of the payroll category and then everything aligned after the update event.&nbsp;Thanks.

nikkiparsons · Answer

Hi&nbsp;KatCT&nbsp;I find it sad coming here seeing people need urgent help and MYOB not having pulled out all steps to up their support during this crucial time - especially on the two weekends until the 14th.&nbsp;Have you tried reversing the said pay entry and re-processing it with the updated pay category? Might work?

katct · Answer

Thanks&nbsp;NikkiParsons&nbsp;&nbsp;I was hoping to avoid that as it's a pay from September last year, and I didnt want to unlock periods etc.....it's also kinda the point of the update event 🙄&nbsp;I amended another employee's pay history in their card file yesterday and sent that event through succesfully.&nbsp;I am working through MYOB's step-by-step instructions for EOFY finalisation, and they're not working.....

katct · Answer

Today I got an auto-email from the Community Forum asking me if your response NikkiParsons was a solution.

MYOB - it is not!!!!

Your update event has not corrected my employees end of year figures. I have followed your instructions to the letter, and your update event has not worked.

Can someone please respond.

m_kear · Answer

Hi,&nbsp;I read below that you have periods locked.&nbsp; Maybe unlock the period and try and send an Update Event for the 2023 year.&nbsp; &nbsp;&nbsp;We&nbsp; had the same issue with changing a category (payroll) and then couldn't lodge an update.&nbsp; We use category tracking (not related to payroll) but once I turned that off and tried again to send an update through STP it worked.&nbsp;&nbsp;

katct · Answer

M_kear&nbsp;thanks for your response.&nbsp;Had tried unlocking the period, and we don't have category tracking enabled.&nbsp;I have had a response from a moderator on a different thread, will post here if the suggested solution works.

Forum Discussion

Update event not working

10 Replies

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