Error in reports

[Renae_dbkacc]

I have 2 client files on Accountright 2020.4 and I am using them through the partner dashboard.  When I run the General ledger summary report the debits and credits do not agree but the Account Transaction report (which only shows the debits and credits) does balance.

I file the difference was $32 and I found that the error was in purchases.  The other file was out by $5,062.85 and the difference was in the closing creditors balance.  The year end payables report balance matches the account transaction report but not the general ledger report.

Is there a known issue that is being worked on?

Thanks

[Steven_M]

Hi @Renae_dbkacc 

I would recommend ensuring that you are using the same accounting method on both those reports i.e. you would need to ensure that the Accounting method selected on the Account transactions report is Accrual (General Ledger by default should be an accrual-based report).

If those accounting methods are the same, I would be comparing the detail to those accounts to identify what transactions are not being included. Once you have located that information getting a screenshot of one of the transactions and a copy of the reports would be required for further investigation.