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transmitting error

tania4
1 Post
User

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transmitting error

Hi ,

I have two client who's returns have been stuck in transmitting.

One come up with 400- bad request and the other comes up with nothing, when you click on transmitting 

1 REPLY 1
Syed1
MYOB Staff
62 Posts
MYOB Staff
MYOB Staff

62Posts

3Kudos

6Solutions

Re: transmitting error

Hi @tania4 

 

Sometimes the returns get lodged but the status does not change in the software.

 

The first thing to do is to check on Tax Agent Portal if the return is lodged. If the return is lodged then the status of the return can be updated manually to lodged. If the return is not lodged, then the return can be relodged.

 

Please check the below link for details:

KB0018396 - Troubleshooting returns stuck in transmitting or transmitted

https://help.myob.com/wiki/x/0QN3AQ

 

Regards,

Syed

Customer Support Representative

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